Return & Refund Policy

Thank you for shopping with us. We want you to be completely satisfied with your purchase. If you are not entirely happy with your order for any reason, we are here to help you resolve it. Please review the details of our return and reimbursement procedures below.

RETURNS

To qualify for a full refund, you must initiate and dispatch your return within 14 calendar days from the date of purchase. To be eligible, the merchandise must be returned in its original, unaltered condition, completely unworn, unwashed, and undamaged in any way.

RETURN PROCESS

To begin a return, please contact our support team to request the appropriate Return Address. Once you receive the address details, securely pack the merchandise in its original packaging and ensure you include your proof of purchase.

Return shipping costs vary depending on the reason for the request:

  • Customer-Incurred Returns: If you choose to return an item due to personal preference or reasons not caused by an error on our part, you will be responsible for the return shipping fees. The exact cost depends on the courier service you select, and this shipping charge will be deducted from your final refund amount.
  • Brand Errors: If the return is due to an issue on our end—such as receiving a damaged, defective, or incorrect item—you will not bear any shipping expenses.

REFUNDS

Once your return package arrives at our facility, our team will inspect the condition of the items. Please allow up to 14 business days from the date we receive the package to process your reimbursement or product exchange. Depending on your financial institution or credit card issuer, the credited funds may take 1 to 2 billing cycles to reflect on your statement. We will send an automated notification to your email address as soon as the transaction is finalized.

NON-RETURNABLE ITEMS

Please note that certain product categories are strictly excluded from returns or exchanges:

  • Perishable goods
  • Intimate apparel and swimwear
  • Gift cards
  • Customized or personalized orders
  • Digital downloads and products

For any products that arrive defective or damaged, please reach out directly to our team using the contact details below to arrange an immediate replacement or full refund.

QUESTIONS

If you have any questions or require assistance regarding our return and refund policy, please contact us directly at service@liberidge.com.