FAQ

GENERAL QUESTIONS

What is the status of my order?
Once your purchase is complete, we will send a confirmation email containing tracking details so you can follow your package's journey.

Can I change my order?
Modifications can only be made if the order has not yet been processed for shipment. Once the status updates to "Preparing for Shipping," "Shipped," or "Delivered," we can no longer accept any edits or updates.

PAYMENT

What payment methods do you accept?
We process secure transactions through two primary options:

  • PayPal: Our primary payment gateway. Through PayPal, we accept Visa, MasterCard, Discover, and American Express.
  • Secure Credit Card Payment: We directly accept major credit cards including Visa, MasterCard, American Express, and Discover.

Which currency will I be charged in?
All transactions are processed in USD. If your credit or debit card is registered in another currency, your bank will automatically calculate and apply the relevant exchange rate at checkout.

Do you offer 3 or 4 times payment options?
Yes, we accept a 3-month installment option, which you can select during checkout.

SHIPPING

Where do you ship?
We offer worldwide shipping across North & Central America, Europe, Asia, and Oceania. All global orders can be paid securely via PayPal or Credit Card.

How long does it take to ship my order?
It typically takes 3 to 7 business days to process and pack your order before dispatch. The final transit time depends entirely on the shipping method you select at checkout.

How can I track my package?
As soon as your package is dispatched, you will receive a shipping confirmation email with a link to track its status in real time.

What happens if I am not home for delivery?
If you are unavailable, the courier will either attempt delivery the following day or contact you to reschedule, depending on your local delivery service. In some cases, you may need to collect the package from your local post office if home delivery cannot be completed.

RETURNS & EXCHANGES

Do you accept returns?
Yes, we accept returns provided they meet the following criteria:

  • The product was purchased directly from our online storefront.
  • The item is completely unused, unwashed, and in its original condition.
  • The return request is submitted within 14 days of delivery.

To initiate a return, please reach out to our customer support team.

Can I exchange an item?
Yes, exchanges follow the same eligibility conditions as returns. When coordinating the return with our support team, simply specify the alternative item you would like to receive.

Are returns free?
To return an item, please contact us to receive the correct Return Address. Pack the item securely in its original packaging and include your proof of purchase. Return shipping is free if the return is due to a Liberidge error. For returns based on personal preference, the return shipping cost will be deducted from your final refund balance.

How long does it take to process a return?
We inspect and confirm return packages within 14 days of arrival at our warehouse. Once approved, your refund, exchange, or store credit will be issued within 14 days.

If you have any further questions or concerns, please contact our support team directly at service@liberidge.com.